• Provide administrative support to the payment enquiry team such as collection and consolidation of data and statistics
• Handle incoming phone calls and emails to ensure customer’s payment enquiries are answered accurately and professionally within the stipulated time frame
• Provide quality service on hospital’s payment matters including customers’ enquiries and feedback to both internal and external stakeholders in a timely manner.
• Manage difficult customer calls, complaints, provide service recovery and to escalate cases where necessary.
• Other ad-how duties as assigned.

Requirements 

• Diploma in a related discipline

• At least 1-2 years of relevant experience in a call centre environment

• proficient in Microsoft Office

• Possess excellent communication and interpersonal skills with the ability to multi-task

• React effectively and calmly in emergency situations

• Maintain high level of confidentiality concerning customer’s data.

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd    

CEI No: R1333503      

Company EA license : 99C4599