We are seeking a warm and personable Customer Service Assistant to join our team. In this role, you will be responsible for greeting customers, managing sample and delivery processing, and providing essential office support. Your role will be crucial in ensuring a positive customer experience and smooth office operations.

Job Description:

• Customer Greeting: Welcome customers in a friendly and professional manner, offering assistance and ensuring they feel valued and appreciated.
• Sample Processing: Handle requests for samples from customers and team members, ensuring samples are accurately prepared, packaged, and distributed.
• Delivery Management: Oversee the receipt and dispatch of deliveries, ensuring packages are logged, sorted, and delivered to the correct departments or customers in a timely manner.
• Order Coordination: Assist customers with order placements and updates, providing them with accurate information on product availability and delivery timelines.
• Data Entry: Maintain accurate records of customer interactions, orders, and deliveries using company databases and systems.
• Customer Support: Respond to customer inquiries and resolve issues promptly through phone, email, or in-person interactions.
• Office Support: Provide general administrative support, such as filing, scanning, and organizing documents, to maintain an efficient office environment.

Job Requirements:

• Training or experience in customer service or office administration is a plus.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Proficiency in using office software and customer service tools.
• Ability to handle multiple tasks efficiently and effectively.
• Positive attitude and a team player.
• Ability to maintain a professional demeanor in all interactions.

Others

• Company transport to and from Admiralty and Yew Tee MRT Station
• 5.5 work days (alternate Saturdays)