Job Description:
• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.
• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.
• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.
Requirements:
- Minimum GCE 'O' Level and above
Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)