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Customer Service Manager
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EA License No.: 09C0884
Other
3 months ago
Posted date
3 months ago
SeniorMinimum level
Senior
  • Build a collaborative and positive work environment.
  • Deliver exceptional customer service.
  • Develop and implement customer care processes and policies; to constantly review them to ensure greater productivity is achieved.
  • Resolve customer complaints and enquiries in a professional and prompt manner.
  • Monitor and track customer response times and quality of service.
    Lead and manage a team of Customer Care Specialists.
  • Set performance goals, provide feedback and conduct performance reviews.
  • Regularly review the team knowledge on the latest products.
  • Optimize processes and practices.
  • Possess the ability and foresight to continually review opportunities for improvements and execute them.
  • Propose to management on new initiatives for improvement in efficiency or optimization in cost.

Job Requirements:

  • Diploma with 4-5 years of relevant experience leading and motivating a team.
  • 5 day work week.

 

Interested applicants, please email your resume to us. 

 

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

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JOB SUMMARY
Customer Service Manager
Singapore
3 months ago
Senior
Full-time