Key Responsibilities:
1. Inbound and Outbound Calls:

• Handle customer inquiries, complaints, and billing questions with the highest degree of courtesy and professionalism.

• Conduct outbound calls as necessary, such as follow-up on customer issues or informing customers of new products or promotions.

2. Customer Issue Resolution:

• Identify and assess customers’ needs to achieve satisfaction.
• Resolve customer complaints via phone, email, or social media, ensuring resolution and customer satisfaction.

3. Information Management:

• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.

4. Product/Service Knowledge:

• Be knowledgeable about the products/services available to inform and assist customers effectively.
• Take the extra mile to engage customers, providing additional information and guidance as needed.

5. Team Collaboration:

• Work collaboratively with team members, sharing feedback and insights from customer interactions.
• Participate in team meetings and training sessions to continually improve service quality

How to Apply:
Interested applicants, please email your resume to claralim@recruitexpress.com.sg

Clara Crystal Lim Tyn Wei
CEI No: R23117784
Recruit Express Pte Ltd
EA Licence No: 99C4599