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Customer Care Officer
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EA License No.: 09C0884
2 months ago
Posted date
2 months ago
Mid-levelMinimum level
Mid-level
  • Follow-up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery.
  • To handle feedback and provide supplementary information like pricing, stock availability and etc.
  • Providing support to the sales team.
  • Assisting the sales team to arrange with customers on the servicing of products.
  • Handling of 1-to-1 exchange process.
  • Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc).
  • Respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer.
  • Ensure that display sets are in proper working condition at point of sales.
  • Manage our service partners.
  • Ensure that leads provided are promptly attended to.
  • Provide product information and details to enquiries by our service partners.
  • Scheduling of installations for our customers with our service partners.
  • Handle feedback from customers with regards to our service partners.

Job Requirements:

  • 2 Year of relevant working experience.
  • 5 day work week.

 

Interested applicants, please email your resume to us. 

 

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

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JOB SUMMARY
Customer Care Officer
Singapore
2 months ago
Mid-level
Full-time