Responsibilities:

As a Guest Services Officer, you are specifically responsible for performing the following tasks to the highest standard:

• Handle check-in/ check-out, payment collections, night audit.
• Manage residents’ profile and maintain good rapport with residents.
• Attend to all residents' queries and needs
• Handle resident feedbacks or complaints
• Provide recommendations on nearby amenities and places of interest
• Implement planned activities and resident’s events
• Make reservations

Requirements:

• A team player and passion in learning a variety of tasks
• Customer service-oriented
• Prior experience in Guest Services an added advantage
• Applicants with no prior experience are also welcome (Training will be provided)
• Willingness to work on rotating shifts, including night shift (5-day work week)
• Proficiency with Microsoft Office