Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency