Customer Service
W NETWORK PRIVATE LIMITED
4 days ago
Posted date4 days ago
N/A
Minimum levelN/A
Why Join WNP?
Key Responsibilities
Requirements
- 5-day work week (44 hours, shift-based)
- Office within walking distance to Tampines MRT
- Immediate hiring - start work right away
- Opportunity to grow with leading smart home brands in Singapore
- Exposure to fast-growing e-commerce operations environment
Key Responsibilities
- Prepare and process sales orders, delivery orders, invoices and related documentation accurately
- Provide prompt, professional, and customer-oriented support via chat, email, and phone
- Ensure timely processing, coordination, and fulfillment of customer orders
- Liaise closely with internal departments (warehouse, repair, operations) to ensure smooth order and after-sales execution
- Handle inbound and outbound return, refund, and repair cases to ensure proper resolution and case closure
- Monitor response time to meet service level standards
- Resolve customer feedback and complaints in a professional and solution-oriented manner
- Support continuous improvement of customer service processes and SOPs
- Perform any other ad-hoc duties assigned by the Manager
Requirements
- Diploma in any relevant discipline
- Minimum 1 year of customer service experience (e-commerce experience preferred)
- Customer-focused with positive attitude and professional demeanor
- Strong communication, problem-solving, and interpersonal skills
- Good phone and email etiquette
- Able to work independently in a fast-paced environment with minimal supervision
- Detail-oriented with strong sense of responsibility
JOB SUMMARY
Customer Service
W NETWORK PRIVATE LIMITED
Singapore
4 days ago
N/A
Contract / Freelance / Self-employed
Customer Service