DAIKIN ASIA SERVICING PTE LTD was incorporated in Singapore since 1997 and is a wholly-owned subsidiary of our holding company Daikin Industries Ltd, under After Sales Service Division. Its main activity is to distribute spare parts of air-conditioning and reefer container in Asia Oceania region and Daikin Spare Parts Centers.

CUSTOMER SERVICE

Manage Customer Service Division [Order Management team and Delivery Management team]

Ensure smooth operations:

• Order Processing
• Handle customer inquiries / complaints / escalations
• Tracking delivery status
• Follow up on back orders
• Customers discrepancies claims and approvals of credit memo in system
• Manage outbound volume with warehouse and logistics.
• CS enhancement projects
• Hold regular face-to-face or web meetings with customers and internal and other dept
• Security Export Control on customer/end-user screening

SALES SUPPORT

• Prepare monthly expected sales forecast and yearly sales projections
• Analyse and prepare supporting reasons for the variance of monthly sales actuals vs forecasts
• Prepare presentation slides for presentations during seminars and meetings

GENERAL

• Set dept goals, action plans and individual staff's KPI
• Staff Appraisals
• Hiring of new staff (preparing Job Description and raise requests to HR)
• Attending to new staff hiring interviews together with HR and General Manager
• New staff training and orientation
• Monthly KPI reporting for the management meetings
• Approvals of staff leaves through system
• Short Business Trips

REQUIREMENTS

• Minimum Diploma in any field
• At least 3 years in a supervisory or people-management role.
• Strong customer centric personality with excellent analytical and problem-solving skills.
• Excellent conflict resolution skills and ability to handle difficult customers and issues.
• Excellent stakeholder management and escalation handling skills.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Able to start work within short notice is an advantage but not a must.