• Lead a Front-of-House Team for an Ultra-Luxury Brand
• Shape the Customer Experience

About Our Client

Our client is a prestigious luxury watchmaker renowned globally for its heritage, craftsmanship, and uncompromising standards. The Singapore service centre upholds these values by providing meticulous after-sales service to discerning collectors and high-net-worth clientele. The organisation emphasises excellence, precision, and a highly personalised service ethos.

Job Description

• Serve as the primary point of contact for clients visiting the service centre, ensuring an exceptional front-of-house experience.
• Guide clients through watch intake, repair estimates, and collection, ensuring accuracy in invoicing and payment processes.
• Deliver bespoke and discreet service tailored to UHNW individuals, managing expectations around repair timelines, costs, and service outcomes.
• Address escalations professionally, resolving complex or delicate service issues with poise.
• Interpret technical diagnostic information and communicate findings clearly to clients.
• Collaborate closely with watchmakers, technicians, and workshop teams to fulfil client requests.
• Apply knowledge of warranty policies, service standards, and repair protocols to guide clients appropriately.

The Successful Applicant

• 5 years' supervisory experience in luxury service advisory.
• Proven success in handling VIP clientele and resolving high-complexity service cases.
• Familiarity with service centre protocols.
• Strong organisational skills, attention to detail, and ability to multitask independently.

What's on Offer

• Opportunity to lead a team within one of the most respected luxury watch brands globally.
• Work in a refined, client-centric environment serving exclusive collectors and aficionados.
• Stable, well-structured organisation with strong heritage and high standards.

Michael Page International Pte Ltd | Registration No. 199804751N