Job Description

Billing

• Ensure daily posting, claim receipts posting and update receipt in a timely manner.
• Ensure billing for each patient (various fees including treatment, admin/service fees, ad hoc charges like lab test) is completed after each treatment daily.
• Ensure timely collection from patient for treatments and services rendered.
• Follow up and update any long term and short-term funding bodies and notify both internal and external customer in a timely manner.
• Assist relevant Account Receivables (AR) personnel to notify or update patients and work out payment arrangements with the patients or payor for any delinquent accounts.

Registration for any new patients

• Inform new patients or designated care-givers the necessary details (e.g. location of clinic and how to get there, HD slot allocated to patient, price per treatment and relevant documents clinical or non-clinical to bring for registration or subsequent dialysis sessions)

Financial Counselling of new or existing patients

• Perform Finance Counselling or re-counselling (if any changes to funding or insurance/ Medisave) and ensure all required documents are collected and submitted on a timely basis.
• Assist patient to check their Medisave balance and their insurance scheme.
• Verify patient Medisave Authorization form and relevant insurance forms and obtains preauthorization when required.

Cash Collections & Cash Management

• Ensure accurate and prompt calculation and collection for treatments and services fees rendered at all times.
• Ensure daily collections and entries are reconciled and tallied correctly.
• In charge of petty cash issuing and reimbursement and to ensure accurate record of all petty cash transaction.
• Banking of cash on a weekly basis or when cash collected reached S$1,000 (whichever comes first).

Claim Submission

• Prepare Medisave / Medishield summary, NKF/MSW & CSC tax invoices monthly.
• E-submission of the following in accordance to local guidelines: (1) Medisave and Medshield, (2) VWO related submission: National Kidney Foundation (NKF)/ Kidney Dialysis Foundation (KDF), Tzu Chi Foundation (TCF) where applicable (3) Civil Service Card (CSC)
• Ensure tax invoices for funding under the support of hospital Medical Social Work (MSW) are posted to respective hospitals timely.
• Monitor and follow up to ensure claim submitted are reimbursed to the company.
• Liaise with Finance for issuing of cheque to patient monthly.

Stocks related Duties

• In charge of placing orders for the purchase of clinical consumables and to follow up with the suppliers accordingly.
• Coordinate with stock in-charge on stock count and weekly order in Clinic Manager
• Responsible for ensuring timeliness and accuracy of monthly inventory stock closing

Reports

• Update center movement chart on patient's status weekly and submit to relevant personnel in HQ on a weekly basis.
• Ensure timeliness, accuracy in the updating of daily end-day report and to submit it monthly.

Customer Service and AdminRelated Duties

• Answer phone call within 3 rings; rendering frontline support services to provide relevant and accurate information to the callers, or to forward the call to the appropriate person.
• Provide other ad-hoc frontline support for patient or care-givers including but not limited to assisting in booking for transport, etc
• Assisting Nurse Manager/ Assistant Nurse Manager to coordinate all aspects of patient's appointment booking and help to escalate the enquires on holiday dialysis when necessary.
• In charge of ensuring patients' particulars are updated at all times.
• Ensure email is checked and answered timely.
• Collect and sorts all mail and routes appropriately from post box daily
• Assist the Operations team with clerical work as requested.

Professional Development of Self

• Assume responsibility for own competence by demonstrating willingness to improve and develop oneself.
• Participate in ad-hoc training program to gain current knowledge of development for scope of work.
• Maintain a professional image among colleagues, patients and public.
• Comply with required dress code

Requirements

• Min ITE graduates.
• 'O' level graduate with relevant working experience with transferable skills and right attitude will be considered
• Prior working experience in clinics, hospital or healthcare will be an advantage
• Meticulous in numbers and Excel & SAP experience will be an advantage
• Good interpersonal and communication skills
• Inventory experience preferred
• Team Player and ability to multitask
• Patient, responsible, reliable and diligent
• Able to work in a fast-paced environment

Competencies

• Good communication skills
• Strong commitment to patient care
• Good command of English and a local language preferred
• SAP experience preferred
• Computer literate with knowledge of MS-Office for words and excel

Location

Hiring for Yishun and Yishun Ring Dialysis Clinic (Portfolio includes taking care of 2 centers)