<ul><li>First-line (L1) support for IT issues</li><li>User incident and request handling (via phone, email, portal, chat)</li><li>Ticket creation, categorization, and prioritization</li><li>Basic troubleshooting and resolution</li><li>Password resets, access requests</li><li>Escalation to L2/L3 teams when required</li><li>Communication and status updates to users</li></ul>

LYNEER CORP (SINGAPORE) PTE. LTD.

First-line (L1) support for IT issues User incident and request handling (via phone, email, portal, chat) Ticket creation, categorization, and prioritization Basic troubleshooting and resoluti...