Help Desk Support
WSH EXPERTS PTE. LTD.
20 hours ago
Posted date20 hours ago
N/A
Minimum levelN/A
Location- One North
Responsibilities
Requirements
If the responsibilities matches with your profile, kindly share your updated CV/resume to Aparna at aparna@wshexperts.com.sg.
Responsibilities
- Provide first-level technical support to users (in person, phone, email, or ticketing system)
- Troubleshoot hardware, software, network, and system issues
- Install, configure, and maintain computers, printers, and peripheral devices
- Assist with user account setup, password resets, and access permissions
- Log, track, and resolve IT support tickets within agreed timelines
- Escalate unresolved or complex issues to higher-level IT support teams
- Support common applications (email, MS Office, operating systems, internal systems)
- Perform basic system checks and routine maintenance
- Guide users on proper IT usage and best practices
- Maintain documentation for issues, solutions, and IT procedures
Requirements
- Minimum 1 year of experience in IT support or helpdesk role
- Diploma or degree in IT, Computer Science, or related field
- Good knowledge of Windows OS, MS Office, and basic software troubleshooting
- Basic understanding of networking concepts (LAN, Wi-Fi, TCP/IP)
- Experience handling user support tickets and resolving technical issues
- Strong customer service and communication skills
If the responsibilities matches with your profile, kindly share your updated CV/resume to Aparna at aparna@wshexperts.com.sg.
JOB SUMMARY
Help Desk Support
WSH EXPERTS PTE. LTD.
Singapore
20 hours ago
N/A
Contract / Freelance / Self-employed
Help Desk Support