Airfreight Forwarding Customer Service (Import)

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-endimport processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service or operations.
• Strong understanding of airfreight import processes, documentation, and customer requirements.
• Good problem-solving and decision-making skills, with the ability to support
• Previous hands-on experience using Cargowise system is preferred.

Interested applicants, pls email your detailed resume to: rene@onehirestaffing.com | Whatsapp resume: 97979305

Pls note that only shortlisted candidates will be notified

Rene Tay Li Fen | R1104564 | One Hire Staffing Pte Ltd | 25C3058