Company Overview / Employee Value Proposition

• Sensient Technologies is one of the world's leading suppliers of flavors, fragrances, and colors used to make a diverse variety of foods and beverages, pharmaceuticals, cosmetics, home and personal care products, specialty printing and imaging products, computer imaging and industrial colors. Our name communicates what we do: Enhance SENSory experiences through specialized ingredIENTs, delivered through proprietary TECHNOLOGIES. In short, we bring life to products you enjoy using every day.

Job Summary

We are seeking an experienced and motivated Service Desk Team Lead to drive operational excellence and deliver exceptional IT support across the APAC region. You will lead and mentor the frontline technicians, manage daily workflows, and serve as the escalation point for complex technical issues, ensuring the team meets performance goals and supports business continuity.

Responsibilities

• Lead and coach the Service Desk team by providing regular, constructive feedback to enhance individual and team performance
• Delegate tasks and projects from the Service Desk Manager to balance workload and ensure timely completion of deliverables
• Monitor and analyze team performance metrics and goals, implementing proactive measures to exceed targets
• Serve as the first escalation point for complex technical issues, applying advanced knowledge to resolve problems efficiently
• Maintain and share up-to-date knowledge of best practices to mentor team members and improve service quality
• Facilitate clear, consistent communication within the team and with management to align on priorities and progress
• Identify emerging technical trends and recurring issues, recommending innovative solutions to prevent future disruptions
• Manage multiple priorities effectively in a fast-paced environment while maintaining high attention to detail
• Collaborate with cross-functional teams to support enterprise technologies including Office 365 and ticketing systems
• Support applications related to manufacturing and logistics, ensuring reliable service delivery
• Participate in after-hours and on-call rotations, including occasional holiday shifts, to maintain 24x7 support coverage
• Travel internationally up to 5% of the time to support regional operations as needed
• Safely lift and handle equipment weighing up to 35 pounds as part of operational duties

Preferred competencies and qualifications

• Previous leadership or senior role experience in a Service Desk or IT support environment
• Strong technical aptitude combined with problem-solving skills and a passion for coaching and developing others
• Excellent interpersonal, communication, and organizational skills to foster a strong customer service mindset
• Ability to work independently and collaboratively within a global 24x7 technical team
• Associate's degree or equivalent work experience with a minimum of 2 years in a global technical support role
• Multilingual capabilities are preferred to support diverse regional communication needs
• English proficiency is required to effectively communicate within the team and with stakeholders