CUSTOMER SERVICE MANAGER
CLASSIC FINE FOODS (S) PTE LTD
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Team Development & Leadership
Customer-Centric Excellence
Operational & Product Excellence
- Act as an effective change leader, guiding and motivating the team through periods of change with confidence and positivity
- Coach, develop, and mentor team members to build capabilities, enhance performance, and deliver strong business results
- Oversee and manage leave applications to ensure smooth team operations and adequate coverage
Customer-Centric Excellence
- Maintain a high standard of customer service by upholding and enforcing company service standards
- Proactively identify and develop new business opportunities, either directly or through the sales team
- Handle customer feedback and complaints professionally, driving timely and effective resolutions
Operational & Product Excellence
- Build and maintain a high level of product knowledge, keeping up to date with market trends and product developments
- Ensure accurate and timely execution of all activities related to customer order processing
- Participate actively in internal meetings, training sessions, and workshops
- Continuously review existing processes and recommend improvements to enhance efficiency and effectiveness
JOB SUMMARY
CUSTOMER SERVICE MANAGER
CLASSIC FINE FOODS (S) PTE LTD
Singapore
3 days ago
N/A
Full-time
CUSTOMER SERVICE MANAGER