Customer Service Assistant (E-Commerce)
Job post no longer accepts applications
TOP CASH PTE. LTD.
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Key Responsibilities
Requirements
- Handle customer enquiries across multiple digital channels
- Provide clear and accurate information on products, pricing, promotions, and order tracking
- Support customers with online purchases, returns, exchanges, and basic after-sales matters
- Coordinate with internal departments such as sales, operations, and logistics to resolve issues promptly
- Accurately document customer interactions and conduct follow-ups when required
- Pack and label products securely to ensure items arrive in excellent condition
- Prepare shipping documents and coordinate with courier partners to ensure timely pickup and delivery
- Perform general administrative duties related to customer service operations
- Maintain a high standard of professionalism in all customer communications in line with company guidelines
Requirements
- Minimum Diploma qualification in any discipline
- Prior experience in customer service or online support is an added advantage
- Strong written communication skills with the ability to respond clearly and professionally
- Proficient in using digital platforms, messaging applications, and basic computer tools
- Well-organised, detail-oriented, and able to multitask in a fast-paced environment
- Customer-focused with a positive, patient, and service-oriented attitude
JOB SUMMARY
Customer Service Assistant (E-Commerce)
TOP CASH PTE. LTD.
Singapore
a month ago
N/A
Full-time
Job post no longer accepts applications
Customer Service Assistant (E-Commerce)
Job post no longer accepts applications