Customer service manager
BRISTAR INDUSTRIES PTE LTD
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Job Responsibilities
Job Requirements
Key Skills
- Lead and manage the Customer Service / Sales Administration team to ensure smooth daily operations
- Oversee end-to-end order management, including quotations, purchase orders, delivery schedules, shipments, and invoicing
- Act as the key coordination point between customers, sales, suppliers, and internal teams
- Handle and escalate customer issues related to delivery, pricing, system, or service matters
- Work closely with Sales, FAE, Finance, and Warehouse teams to improve customer satisfaction
- Establish, monitor, and continuously improve SOPs, KPIs, and service standards
- Drive process improvement initiatives and support system optimization (ERP / SAP / CRM)
- Coach, train, and develop team members to enhance professionalism and service quality
Job Requirements
- Diploma or Degree in Business, Supply Chain, Engineering, or related fields
- Minimum 5-8 years of customer service or sales support experience, with at least 2-3 years in a managerial role
- Experience in electronic components, EMS, OEM, or B2B distribution is highly preferred
- Strong understanding of order fulfillment, lead-time management, and customer coordination
- Proven leadership, communication, and problem-solving skills
- Able to work in a fast-paced, multi-tasking environment
- Familiar with ERP systems (SAP experience is an advantage)
- Proficient in English (spoken and written); Mandarin is a plus for regional customer/supplier communication
Key Skills
- Customer Service Management
- Order & Fulfillment Management
- Team Leadership & Coaching
- Cross-functional Coordination
- Process Improvement
- ERP / SAP
- B2B Customer Handling
JOB SUMMARY
Customer service manager
BRISTAR INDUSTRIES PTE LTD
Singapore
3 days ago
N/A
Full-time
Customer service manager