This is an exciting opportunity for an experienced CRM Business Administrator - Salesforce to join our Sales Bioprocess Solutions division. In this role, you will be the CRM contact persons for our APAC Sales team. That means, you will support the system implementation, the customization based on internal business requirements and ensure day to day end user support.

About the job

• Creation of User Stories based on business requirements
• Ownership for implementing User Stories based on Point-and-Click Customizations
• Test script preparation and executing key user testing
• Technical and non-technical day to day end user support and best practice sharing to improve and increase user knowledge of Salesforce
• Evaluation of AppExchange for public reusable components
• Collaboration with IT experts to support deployments of new features and new releases
• Documentation of processes, policies, application configurations and related materials

About you

• Working experience in IT or Bachelor's degree in computer science or related fields
• Administration of the Salesforce CRM solution experience
• Relevant Salesforce Certifications like Salesforce Administrator or Salesforce App Builder certification required
• Familiarity with sales business processes and functional relationships
• Experience in end user trainings and very good communication skills
• Strong troubleshooting, logical and analytical skills
• Excellent English skills, both written and spoken is required. Other languages like Japanese or Korean are beneficial