The Job:

Daily Operations

• Manage bookings, amendments and cancellations of bookings on daily basis.
• Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
• Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
• Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings
• Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
• Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.
• Follow-up on lost and found items for all villas and within the clubhouse.
• Monitoring of vehicle movement and vehicle registration.
• Issue quotation for corporate bookings enquiries.
• Raise billing requests as and when required.
• Perform Duty Manager's duties.
• Perform any other duties as assigned by Management from time to time

• Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
• Engage members/guests in conversation and provide assistance as requested.
• Handle members/guests' problems and complaints promptly and professionally.
• Deal with incidents and update management on incidents' follow-up actions.

Requirements:

• Customer service oriented
• Possess good interpersonal and communication skills
• Good customer service skills and integrity
• Must be able to perform shift duties and work on weekends and public holidays
• 9am-6.15pm (With Occasional OTs)

EA Personnel Name: Dominic Goh
EA Personnel No: R1103353
EA License No: 14C7135