Job Description

We are looking for a responsible and detail-oriented Customer Service / Admin Assistant to support daily operations and handle customer communications across multiple channels. The ideal candidate is organized, responsive, and comfortable managing both customer service and administrative tasks.

( Only Singaporean and PR can apply )

Key Responsibilities

• Monitor and respond to messages received on the company phone
• Handle incoming phone inquiries in a professional and friendly manner
• Check and manage company emails daily
• Log in to Facebook and Instagram to review and respond to customer inquiries and reviews
• Contact first-time customers to gather feedback on cleaning services conducted one day prior
• Update and maintain customer and lead details accurately
• Send follow-up messages to customer leads
• Prepare and submit month-end reimbursements

Requirements

• Preferably with prior customer service experience
• Good communication and interpersonal skills
• Organized, responsible, and detail-oriented
• Comfortable using phone, email, and social media platforms
• Able to work independently and manage daily administrative tasks

What We Offer

• Stable working hours (Monday to Friday) 9am-6pm.
• Supportive and friendly work environment
• Opportunity for long-term growth with the company