Customer Service Assistant
THE PESTMAN, PTE LTD
3 days ago
Posted date3 days ago
N/A
Minimum levelN/A
Key Responsibilities:
Key Result Areas (KRAs):
Requirements:
- Plan and deploy daily manpower resources according to weekly schedules
- Coordinate both contractual and ad hoc job schedules as part of the Client Success department
- Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
- Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
- Serve as the Quality Management Representative to maintain ISO compliance
- Act as the Single Point of Contact for clients within the assigned zone
- Respond to customer enquiries and provide timely resolutions
- Execute billing-related activities
- Collaborate with Area Managers to meet operational KPIs
- Handle administrative tasks alongside other team members
- Perform any other related duties as assigned by immediate superior
Key Result Areas (KRAs):
- Timely and effective manpower deployment
- High customer satisfaction through proper handling of feedback
- Compliance with ISO 9001 QMS standards
- Accurate job scheduling and billing
- Achievement of operational productivity targets
- Strong coordination and communication within internal teams and with clients
Requirements:
- Minimum 2 years of relevant experience in pest control or a related service industry
- Preferably holds a diploma or tertiary qualification
- Familiarity with ERP systems is an advantage
- Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
- Results-oriented, self-driven, and able to work independently
- Strong interpersonal, presentation, and communication skills
- Sociable and proactive in client engagement
JOB SUMMARY
Customer Service Assistant
THE PESTMAN, PTE LTD
Singapore
3 days ago
N/A
Full-time
Customer Service Assistant