Guest Relations Manager
CUBA LIBRE PRIVATE LIMITED
a day ago
Posted datea day ago
N/A
Minimum levelN/A
Job Description
Requirements
- Greeting guests at the entranceand ensuring they feel welcome.
- Manage reservations, walk-ins , and seating arrangements efficiently.
- Checking in with tables during service to ensure satisfaction.
- Assist floor operations during peak dining periods
- Handling complaints or special requests quickly and professionally.
- Monitor customer satisfaction and report insights to management for continuous improvement.
- Maintain a strong knowledge of the restaurant's menu, promotions, and services to assist guests effectively.
- Coordinating with servers, chefs, and managers to deliver seamless service.
- Monitor customer satisfaction and report insights to management for continuous improvement.
- Training and motivating staff to maintain high hospitality standards.
- Collecting guest feedback and reporting it to management for improvements.
- Build rapport with regular customers and encourage loyalty through personalized service.
- Uphold the restaurant's brand image through professional conduct and appearance.
Requirements
- Strong communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Problem-solving and conflict resolution abilities.
- Customer-focused mindset with a passion for hospitality.
- Prior experience in customer service or hospitality is preferred.
- Flexibility to work evenings, weekends, and holidays.
JOB SUMMARY
Guest Relations Manager
CUBA LIBRE PRIVATE LIMITED
Singapore
a day ago
N/A
Full-time
Guest Relations Manager