Company: Mercor
Employment Type: Full-Time / Remote
Location: Singapore / Remote / WFH
Application Method:
https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral

About Mercor

Mercor helps global companies find highly skilled remote talent in AI, analytics, engineering, and operations. Through Mercor, candidates get matched to world-class teams and long-term remote roles.

Job Description

We are seeking Customer Service & Support Specialists to assist users, manage inquiries, and deliver an exceptional support experience. Depending on the placement, you may provide email, chat, or voice support for global tech companies.

Responsibilities

• Respond to customer inquiries through chat, email, or calls
• Assist users with troubleshooting, account issues, or product navigation
• Maintain accurate records of customer interactions
• Escalate complex issues to relevant departments
• Deliver timely and professional customer support in a remote environment
• Follow workflows, guidelines, and service-quality targets

Requirements

• Strong communication skills (verbal & written)
• Ability to handle customer concerns calmly and professionally
• Basic technical troubleshooting skills
• Responsible, reliable, and adaptable
• Ability to work independently from home

Bonus Skills:

• Experience in customer service, call centers, or support roles
• Knowledge of CRM systems (Zendesk, Freshdesk, Intercom, etc.)
• Familiarity with remote collaboration tools

Why Join Mercor

• Remote roles with reputable global companies
• Stable and long-term job placements
• Competitive pay depending on the company you're matched with
• Growth opportunities into QA, support operations, or team lead positions

How to Apply

Interested candidates MUST apply through the link below to ensure proper routing:
Apply here: https://work.mercor.com?referralCode=771e9026-c486-4610-82ae-7bb54f341df5&utm_source=referral&utm_medium=share&utm_campaign=platform_referral

*You will be shortlisted for an interview after registering an account and applying for the job listing in the website.