Job Responsibilities

• \tLead and manage customer service operations across online and e-commerce platforms

• \tDevelop and implement customer service strategies to enhance brand experience and customer satisfaction

• \tOversee customer engagement via e-commerce platforms, social media, CRM systems, and digital channels

• \tHandle escalated customer issues and ensure timely, professional resolution

• \tCollaborate with e-commerce, marketing, and operations teams to support online sales growth

• \tAnalyse customer data, feedback, and service performance metrics to drive continuous improvement

• \tEnsure service standards align with the positioning of premium beauty and cosmetic brands

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Job Requirements

• \tMinimum 5 years of managerial experience in customer service, customer experience, or related roles

• \tStrong interest and knowledge in beauty, skincare, and cosmetic brands

• \tProven experience in e-commerce operations, including online customer management and order processes

• \tAbility to manage teams, workflows, and performance KPIs

• \tStrong communication, leadership, and problem-solving skills

• \tExperience in beauty, luxury, fashion, or lifestyle industries is highly preferred

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Additional Information

• \tCandidates with experience managing customer service in online retail or DTC beauty brands will be prioritised

• \tThis role requires both strategic oversight and operational execution