Build your career with CubePay!

We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you'll handle customer inquiries, provide assistance, and ensure smooth daily operations for our merchants.

Working Hours:

• Monday to Friday: 9:00 AM - 6:00 PM.
• Alternate Saturday or Sunday: 9:00 AM - 9:00 PM (1-hour lunch break included with standby coverage for incoming calls) is required.
• One Monday off every month.
• Total working hours: 176 hours per month.
• Public Holidays (optional).

Job Scope

• Handle incoming phone calls and live chat for merchant support.

• Perform terminal setups for all banks.

• Act as a setup checker to ensure accuracy and compliance.

• Support the Warehouse team with setup pushes and setup-related issues.

• Dispatch and coordinate Fault Calls (FC), including follow-ups.

✅ Requirements

• Proficient in English, with bilingual skills in Mandarin, enabling smooth communication with Chinese external customers is required.

• Those with prior call center experience will be highly considered.

• Applicants without direct experience but with strong linguistic proficiency in English and Mandarin, are welcome to apply.

• Basic computer skills (Excel, Word, etc.)

• Possess very basic knowledge of technical jargon like network, Wi-Fi, parameters etc.

• Apply appropriate industry terminology and procedures across diverse call types.

• Good communication and organizational skills.

• Responsible, detail-oriented, and able to work independently.

• Able to handle customer calls calmly and professionally.

• Immediate start preferred.

Why Join Us?

• Gain hands-on experience in both customer service and administrative operations.

• On-the-job training provided.

• Supportive and friendly team environment.