Install other 3-party applications upon request

CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.

• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support
a) Incident and Problem Management: (i) Application Support • Install other 3-party applications upon request

• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.

• Making support request to issues related to Microsoft Office 365 platform.

• Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

• Escalation to L2 Support
• Fortigate Maintenance and Support,e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Passwordreset and token issuance, domain blacklisting and whitelisting, etc.

• Meraki Device Admin, device whitelisting, blacklisting, etc.

• Sophos Central Admin, Device and user group assignment, etc.

• Ruckus Admin, reset Ruckus APs, adjust settings, etc.
• Daily Firewall Security Checks Report

• Daily Helpdesk Ticket Report

• Weekly Helpdesk Ticket Report

• Monthly Helpdesk Ticket Report

• Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff

• Yearly User Licensing Report

• Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

• Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk)

• Monthly Resolution Time Report (Time it takes to resolve an issue)

Monday to Friday : 8.30 AM to 6.00 PM

Saturday : 08.30 AM to 1.00 PM ( Work from Home )

Working location : 51 Kee Sun Ave, Singapore 457056