About Sip Sip

Sip Sip is a vibrant, design-forward café-bar located in the heart of Raffles Place. By day, we serve bold local comfort food, curated coffee, and matcha creations. By night, we transform into a lively social space with cocktails, wines, music, and community-driven experiences.

We are searching for a warm, energetic, and service-focused Guest Relations Executive to be the welcoming face of our brand and help us build strong, lasting guest relationships.

Role Overview

As a Guest Relations Executive, you'll be the first point of contact for our guests - setting the tone for their entire visit. You'll play a key role in creating memorable interactions, managing reservations, assisting in events, and ensuring guests feel seen, appreciated, and motivated to return.

Key Responsibilities

• Greet and welcome guests warmly, ensuring a smooth arrival and seating experience
• Build rapport with guests and foster repeat visits through personalised service
• Manage reservations, waitlists, and guest flow during peak hours
• Handle guest enquiries, feedback, and service recovery with professionalism
• Assist in hosting events, activations, and special experiences
• Maintain guest records and support basic CRM efforts
• Collaborate closely with service, bar, and kitchen teams to ensure seamless operations
• Uphold cleanliness and presentation standards for the entrance and host desk

Requirements

• 1-2 years of experience in guest relations, front-of-house, or hospitality roles
• Warm, engaging personality with strong communication skills
• Confident in interacting with guests and managing busy service flow
• Well-groomed, energetic, and adaptable
• Comfortable using reservation platforms (training will be provided if needed)
• Able to work evenings, weekends, and public holidays as part of rotating shifts
• Passionate about hospitality, people, and creating meaningful guest experiences