Our client, a top single-family office owns and manages several high-end residential estates and properties across Singapore. We are assisting our client in recruiting an experienced Service Manager to oversee the day-to-day operations and service delivery across the company's portfolio of properties.

Responsibilities:

• Serve as the primary point of contact and dedicated service liaison for all estate guests and residents.
• Implement and maintain Five-Star Hotel Front Office standards for all service interactions.
• Anticipate and fulfill guest/resident needs promptly and accurately, ensuring a highly personalized service experience (e.g., managing private transportation, dining reservations, and personal errands).
• Oversee and manage external vendors, including cleaning services, landscaping, security, and maintenance contractors.

Requirements:

• Experience: 5 to 10 years of progressive experience in hospitality, especially in a Front Office Manager, Assistant Front Office Manager, or Guest Services Manager role within a high-end 4 or 5-star hotel/resort environment.
• Strong communication and interpersonal skills, with the ability to engage effectively with English- and Mandarin-speaking stakeholders.
• Possess a valid Singapore Class 3 driving licence, as the role requires some driving.
• Proven ability to manage complex guest service situations with tact and professionalism.