Company: Repair.sg

Working Hours: Monday to Friday, 9am-6pm

Employment Type: Full-time

Mode: Hybrid

Job Description/Summary

Repair.sg is a fast-growing repair-service startup, and we are looking for a friendly and customer-oriented Customer Service & Admin Executive. You will be the first point of contact for our customers and play a key role in providing helpful, timely, and professional support. This role is suitable for entry-level candidates - training will be provided, including basic technical knowledge about the company's services.

Key Responsibilities

• Be friendly and professional in all customer interactions.
• Answer every incoming call and respond to customer enquiries promptly via phone, email, and WhatsApp.
• Provide accurate information about our products, services, and repair processes.
• Be willing to learn technical details about the company's services (training provided).
• Maintain detailed records and documentation of customer interactions.
• Escalate and resolve more complex issues professionally and empathetically.
• Work closely with the operations and technical teams to ensure smooth service and customer satisfaction.
• Assist in identifying opportunities to improve customer experience and internal processes.
• Perform any other ad-hoc administrative tasks as assigned by the supervisor.

Requirements/Qualifications

• Friendly and customer-oriented personality.
• Good communication skills.
• Responsive and able to answer calls/messages promptly.
• Willingness to learn and understand basic technical aspects of the company's services.
• Good organisational skills and attention to detail.
• Proficient technological literacy.
• Candidates with no experience are welcome.

What We Offer

• Full-time, stable Monday-Friday schedule (9am-6pm).
• Supportive and friendly startup environment.
• Training provided for customer service and technical knowledge.
• Opportunities to grow with the company as we expand.
• Competitive salary and statutory benefits.