Join Our Team as an IT Support Officer!

We are looking for a hands-on, solutions-driven IT Support Officer to support and manage essential tech systems across our retail stores and head office. In this fast-paced role, you will handle everything from hardware and software troubleshooting to system implementation and vendor coordination. You will play a key role in keeping critical operations-from inventory and sales systems to HR and accounting-running smoothly. If you're tech-savvy, proactive, and ready to make a real impact in a dynamic, multicultural environment, we want to hear from you!

Job Responsibilities:

• Maintains, manages, troubleshoots and upgrades computer systems and servers for performance and security and related issues
• Provides end-user support for a variety of web applications
• Troubleshoots information technology-related issues for both hardware and software
• Coordinates the set-up of data services, as well as phones, computers, and printer installation
• Coordinates the planning, implementation and maintenance of all information technology products with internal and external stakeholders
• Any other ad-hoc tasks as assigned

Target Systems

• Retail systems (e.g., purchasing, procurement, sales, inventory management)
• Food service management systems (e.g., sushi operations)
• Accounting systems
• HR systems
• IT devices (PCs, MFPs, servers, mobile phones, etc.)
• Network infrastructure (LAN, WAN, VPN, etc.)

Required Experience & Skills

• Basic knowledge of POS environments in supermarkets or hypermarkets
• At least 2 years of experience as an in-house IT Officer
• Hands-on experience with setup of PCs, servers, MFPs, and general networking
• Advanced skills in Microsoft Office tools and data processing using CSV or text files
• Experience with Microsoft Dynamics 365 Business Central
• Ability to work independently and collaboratively in a fast-paced environment
• Strong communication and negotiation skills
• Flexible in task prioritization and shifting responsibilities as needed
• Comfortable working in a multicultural team environment
• Understanding of retail store operations and a service-oriented approach to frontline IT support