Customer Service Manager
187 NORTHWEST GOLD PTE. LTD.
9 days ago
Posted date9 days ago
N/A
Minimum levelN/A
Key Responsibilities:
Requirements:
What We Offer:
- Greet clients and provide excellent customer service both in-person and over phone/email.
- Manage membership inquiries, bookings, cancellations, and class schedules.
- Maintain accurate client records and handle payment transactions.
- Respond promptly and professionally to client feedback, concerns, or complaints.
- Support marketing initiatives and promotions, including social media engagement.
- Assist with studio operations, including inventory management and administrative tasks.
- Supervise and train junior staff (if applicable, for Manager-level role).
- Collaborate with instructors to ensure a seamless customer experience.
Requirements:
- Minimum 2 years of experience in customer service, preferably in fitness, wellness, or hospitality industry.
- Strong communication and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office and/or scheduling software; experience with Mindbody or similar platforms is a plus.
- Ability to work flexible hours, including evenings and weekends.
- Passion for fitness, wellness, and promoting a healthy lifestyle.
- For Manager-level applicants: prior experience supervising a team is preferred.
What We Offer:
- Competitive salary and performance incentives.
- Staff wellness perks and discounts on classes.
- Friendly and supportive team environment.
- Opportunities for professional growth in the wellness industry.
JOB SUMMARY
Customer Service Manager
187 NORTHWEST GOLD PTE. LTD.
Singapore
9 days ago
N/A
Full-time
Customer Service Manager