RESPONSIBILITIES:

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness

• Investigates complaints regarding housekeeping service and equipment, and takes corrective action

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

• Coordinates work activities among departments

• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment

• Inventories stock to ensure adequate supplies

• Evaluates records to forecast department staff requirements

• Makes recommendations to improve service and ensure more efficient operation

• Prepares reports concerning room occupancy, payroll, and department expenses

• Performs cleaning duties in cases of emergency or staff shortage

• Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management

• Attends staff meetings to discuss company policies and guest complaints

• Issues supplies and equipment to workers

• Establishes standards and procedures for work of housekeeping staff

• Advises manager, Front Office of rooms ready for occupancy

• Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports

• Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals

• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

SKILLS & REQUIREMENTS

Experience:

• Preferably minimum 1 year working experience in hotel- related or housekeeping- related position.

Personal qualities & attributes:

• Previous housekeeping experience preferred, but not required
• Strong attention to detail and time-management skills
• Ability to work independently and as part of a team
• Physically fit and able to perform repetitive tasks
• Willingness to work flexible hours, weekends, and holidays