Customer Service Officer
BOMUL HOLDINGS PTE. LTD.
6 days ago
Posted date6 days ago
N/A
Minimum levelN/A
Job Responsibilities
- Manage customer enquiries, reservations, and feedback from both local and overseas customers to ensure timely and accurate responses.
- Process customer orders for catering, bulk purchases, or delivery requests, and ensure all order details are accurately recorded in the system.
- Prepare and submit purchase requisitions for restaurant supplies, ingredients, or equipment, ensuring timely internal approval.
- Coordinate closely with the Kitchen, Purchasing, and Inventory teams to check stock availability and plan order fulfilment.
- Communicate proactively with customers regarding reservation updates, delivery timings, order status, or any potential delays.
- Arrange and confirm delivery or courier bookings for outgoing catering orders or special customer requests.
- Verify delivery schedules with logistics partners and provide timely updates to customers.
- Work with the kitchen and warehouse/store personnel to ensure orders are packed correctly and collected by the designated delivery partner.
- Monitor and follow up on outstanding customer payments or corporate invoices, escalating overdue cases when necessary.
- Record and report any order discrepancies, missing items, or damages, and follow up on replacement arrangements or claims.
- Maintain and update all order records, delivery documents, and tracking reports to ensure visibility of pending and completed orders.
- Review and improve internal SOPs to enhance order accuracy, customer experience, and overall operational efficiency.
JOB SUMMARY
Customer Service Officer
BOMUL HOLDINGS PTE. LTD.
Singapore
6 days ago
N/A
Full-time
Customer Service Officer