Responsibilities:

• Handle all customer enquiries, sales, post-sale customer service and on-going customer relationship management
• Deliver an excellent level of customer service to maximize sales, customer satisfaction and retention
• Ensure daily and monthly KPIs are met and exceeded
• Deliver fantastic service and sell to new and existing customers via voice call, email and/or online chat bot
• Manage all incoming calls for pre-sales enquiries, sales enquiries
• Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services

Requirements:

• Minimum GCE 'O' Level with at least 1 year of customer service experience.
• General Insurance (BCP and PGI) certification would be an advantage.
• Insurance call centre work experience preferred.

A Better Co Pte. Ltd. | 24C2350