Role Overview

The Customer Service Officer will be responsible for handling client and worker enquiries and providing timely, accurate, and professional support. The role requires a service-oriented individual with strong communication skills, attention to detail, and the ability to support service operations both remotely and onsite at events or roadshows when required.

Key Responsibilities

• Attend to customer enquiries received via email and phone, ensuring clear communication and timely resolution.
• Participate in events and roadshows, which may be held on Sundays, public holidays, or other assigned days.
• Conduct customer feedback surveys and assist with related data collection or reporting requirements.
• Ensure full compliance with internal policies, procedures, and relevant regulatory guidelines as required by the client.
• Maintain a high standard of service quality, professionalism, and customer satisfaction in all interactions.

Requirements & Skills

• Strong communication and interpersonal skills.
• Customer-centric mindset with a positive and professional attitude.
• Ability to work in a fast-paced environment and handle enquiries with patience and clarity.
• Prior customer service experience is an advantage but not mandatory.

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