Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.

Job Requirements

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Related tags

JOB SUMMARY

Customer Service Officer - Jurong East / 5 days / AWS & VB Available [2683]

THE SUPREME HR ADVISORY PTE. LTD.

Singapore

9 days ago

N/A

Full-time

Customer Service Officer - Jurong East / 5 days / AWS & VB Available [2683]