Our esteemed client, an established MNC, is searching for a Customer Service Officer (Acommodation, Sealand Villa):

Job Responsibilities:

• Manage daily villa bookings, amendments, and cancellations.
• Oversee front desk operations to ensure seamless check-in and check-out processes.
• Handle online, phone, and walk-in inquiries regarding villa reservations.
• Process and reconcile payments for villa rentals and facility usage.
• Perform service recovery or charge waivers when required to resolve guest issues.
• Submit End-of-Shift and End-of-Day reports, including GL posting of villa transactions.
• Record and follow up on lost and found items within villas and the clubhouse.
• Monitor vehicle movements and maintain vehicle registration records.
• Prepare quotations for corporate booking inquiries.
• Raise billing requests as required.
• Perform Duty Manager duties and other tasks assigned by Management.
• Provide guests with essential stay information, including rules, regulations, and emergency contact details.
• Engage members and guests courteously, offering assistance where needed.
• Address and resolve guest feedback or complaints professionally and promptly.
• Report incidents and update Management on follow-up actions taken.

Job Requirements:

• Minimum GCE N Level with at least 1 year of relevant experience in hospitality, customer service, or accommodation management.
• Strong customer service orientation and interpersonal skills.
• Good communication abilities and a high level of integrity.
• Responsible, proactive, and able to work both independently and as part of a team.
• Willing to perform shift duties, including weekends and public holidays.

Additional Information:

• Salary: Up to SGD 2,600 +AWS +VB (1 Month)
• Working Location: Sealand Road
• Working Hours: 5 Days Work, 8.30am - 5.45pm/ 10.45am - 8.00pm
• Monthly laundry allowance provided

For interested parties, kindly click on "APPLY NOW" or send in your resume in MS Word format to

tstar.recruit.pte.ltd+candidate+j4rrrrv6v@mail.manatal.com

*We regret that only shortlisted candidates will be notified*

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