For Employers
For Employers
Customer Service Coordinator (5 Days Work)
PENANSHIN SHIPPING PTE. LTD.
SingaporeLocation
Singapore
5 days ago
Posted date
5 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
Call Center / Customer SupportJob category
Call Center / Customer Support
Key Responsibilities:
  • Handling orders follow-up for import / export shipments (both air/sea freight)
  • Perform Customer service activities, attending to customers' enquiries, complaints
  • Prepare quotations when sales are not available for urgent shipments
  • Working closely with Sales & operations divisions
  • Co-ordination between internal offices / agents & clients for orders follow up via ocean / air import & export
  • Handling of crosstrade shipments
  • Doing bookings of shipments
  • Preparing documentations such as permits, bill of lading, billings and pre-alert docs to agents
  • Arranging Custom clearance for customers, and door delivery services
  • Coordinate with the internal officer to handle the order and follow up for the shipments according to operational policies, standard and procedure.
  • Arrange custom clearance for customers, and door delivery services according to industry standards or sector requirements and handle another legal document.
  • Attend and solve customer 's enquiries according to the customers' need and wants.
  • Work closely with sales department and may need to prepare quotation when sales team are not available for urgent shipments.
  • Maintain business relationship with customer.

Job Requirements:
  • Possess "O" level, "A" Level, ITE, Diploma in the relevant discipline, Logistic/Transportation, Business Studies/Administration Management, MaritimeStudie, Supply Chain, or equivalent are all welcome to apply
  • Prefer minimum 0 to 2 years' experience in shipping / freight forwarding.
  • Possess good communication and customer service skills.
  • Meticulous with an eye for details.
  • Pleasant personality with positive working attitude.
  • Interested in data entry and doing documentation.
  • Proficient in PC application (MS Word, Excel).
  • Full-Time position(s) available

What we offer
  • 5 days work week
  • Medical & Dental Benefit
  • Friendly working environment
  • Others benefit
Related tags
-
JOB SUMMARY
Customer Service Coordinator (5 Days Work)
PENANSHIN SHIPPING PTE. LTD.
Singapore
5 days ago
N/A
Full-time
Customer Service Coordinator (5 Days Work)