• Manages and handle incoming & outgoing emails/ Service escalations / waivers
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the UOB Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.