Key Responsibilities:

• Customer Support and Communication: Respond promptly to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.

• Coordination and Administrative Duties: Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.

• Supporting Retail Stores: coordinating with retail team to support with order processing, allocating free gift and marketing materials

• Customer Order Processing: Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

• Reputation Management: Monitor and address customer reviews and feedback to maintain a positive brand reputation.

Qualifications:

• No prior experience is required; fresh graduates are welcome.

• 2-3 years of customer service experience is a plus.

• E-commerce experience is a plus.

• Strong passion for customer service with a commitment to ensuring customer satisfaction.

• Excellent communication skills, both verbal and written, with professional telephone etiquette.

• Meticulous in providing accurate information and adept problem-solving skills.

• Exceptional organizational skills and attention to detail.

• Strong work ethic, positive attitude, and genuine desire to learn

• Minimum Diploma in any discipline.

What We Offer:

• Competitive salary and comprehensive benefits package.

• Opportunities for professional growth and career advancement.

• A supportive, collaborative, and innovative team environment.

If you are enthusiastic about e-commerce and customer service and want to join a company that values your contributions, please submit your resume.

We look forward to welcoming a dedicated professional to our team who will contribute to our continued success and help us provide outstanding online shopping experiences to our customers.