- 2 years contract (renewable)

- $3,000 - $3,500

- Mon - Fri: 8am - 5.30pm

- Depot Road

Job Responsibilities:

• Manage a team of Customer Service Officers to provide timely and accurate responses to queries received via email and telephone.
• Understand the relevant policies and provide guidance to team members on complex cases.
• Handle escalated cases or perform service recovery if necessary.
• Collaborate with other stakeholders to ensure holistic service delivery.
• Perform quality assurance checks and maintain quality service standards.
• Perform data analysis to identify trends and propose initiatives to improve service delivery.

Period:

• 2 years contract (renewable)

Location:

• Depot Road

Working hours:

• Mon - Fri: 8am - 5.30pm

Salary:

• $3,000 - $3,500

Job Requirements:

• Degree in any discipline
• Proficient in English to liaise with native English-speaking clients
• Experience in Customer Service related fields
• Strong analytical skills
• Desire to go the extra mile for customers
• Knowledge of SAP-HR is an added advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg