Customer Service Manager
1 day to apply
ECO SPECIAL WASTE MANAGEMENT PTE LTD
a month ago
Posted datea month ago
N/A
Minimum levelN/A
Responsibilities:
Leadership of Customer Service Team
Achievement of Management Objectives
Collaboration with Business Development Team
Cross-Departmental Coordination
Requirements:
Remuneration:
Leadership of Customer Service Team
- Lead, coach and mentor the customer service team to deliver exceptional service standards.
- Oversee team members' capability in managing sales leads effectively.
- Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
- Oversee daily operations of the customer service department, ensuring prompt
resolution of customer inquiries, service issues, complaints, and escalations. - Maintain an organized and efficient filing and database system for customer records and service documentation.
- Lead digital transformation efforts related to new systems or software.
- Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.
Achievement of Management Objectives
- Prepare and generate monthly performance and operational reports.
- Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
- Establish and monitor KPIs and service standards to drive customer satisfaction,
- retention, and operational performance
- Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
- Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
- Provide insights into customer trends, operational challenges, and improvement opportunities.
Collaboration with Business Development Team
- Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
- Provide support in data analysis and insights related to customer satisfaction and sales performance.
- Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.
Cross-Departmental Coordination
- Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
- Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
Requirements:
- Minimum Bachelor's Degree in Business Administration, Management Studies, or a related field.
- At least 2 years in Customer Service Supervisory role.
- Adaptability, problem-solving, and analytical skills.
- Good communication skills and pleasant personality.
Remuneration:
- Basic salary: $4,000 - $4,200
- Working Hours: Monday to Friday (8am - 5pm)
- Company Transport / Transport Allowance ($800) if candidate drives to work
- Handphone Reimbursement: Capped at $60 (Based on bill or receipt)
- Sign-on Bonus (Terms and Conditions apply)
JOB SUMMARY
Customer Service Manager
ECO SPECIAL WASTE MANAGEMENT PTE LTD
Singapore
a month ago
N/A
Full-time
Customer Service Manager
1 day to apply