Customer Service Advisor / Customer Service Officer (Automotive Workshop)
Loyang Drive vicinity
Salary: $2,500 - $3,500 (commensurate with experience)

We are seeking a dedicated Customer Service Advisor / Customer Service Officer to join our automotive workshop. This position serves as the main point of contact for customers - ensuring a smooth and professional experience from vehicle drop-off to collection.

Responsibilities

• Attend to customers promptly and provide excellent front-line service.
• Coordinate and schedule vehicle servicing, repairs, and inspections.
• Communicate effectively with technicians to ensure accurate job updates.
• Prepare job sheets, service quotations, and follow up with customers on approvals.
• Manage vehicle handover, billing, and post-service follow-up to ensure satisfaction.
• Handle customer feedback and escalate complex issues when required.

Requirements

• Minimum GCE 'O' Level / NITEC qualification or equivalent.
• Prior experience in automotive workshop customer service or related industry preferred.
• Good communication and interpersonal skills.
• Able to multitask in a fast-paced environment and provide a positive customer experience.
• Proficient in spoken and written English; bilingual ability is an advantage.

Working Hours

• Monday to Friday: 9:00am - 7:00pm
• Saturday: 9:00am - 1:00pm
• Overtime: Payable according to MOM regulations

If you are customer-oriented, enjoy interacting with people, and take pride in providing excellent service - we'd love to hear from you!

To apply, please send your resume to jackchen@atlazsg.com or WhatsApp 9366 8354.

(EA Personnel: Chen Yuanjie Jack | EA Reg No: R25155561 | EA Licence: 24C1148)