For Employers
For Employers
IT Helpdesk Executive
COMMONTOWN PRIVATE LIMITED
SingaporeLocation
Singapore
a day ago
Posted date
a day ago
N/A
Minimum level
N/A
Contract / Freelance / Self-employedEmployment type
Contract / Freelance / Self-employed
Call Center / Customer SupportJob category
Call Center / Customer Support
Job Description
  • Respond promptly to customer enquiries via email, phone, or ticketing system.
  • Provide first-level technical or product support to users, escalating issues when necessary.
  • Log and track all customer interactions in the helpdesk/ticketing system.
  • Follow up to ensure customer issues are resolved satisfactorily and within service-level timelines.
  • Coordinate with internal teams to resolve more complex cases.
  • Assist in maintaining support documentation and FAQs for common issues.
  • Support onboarding or setup processes for new customers, if required.
  • Assist in preparing reports, content upload and system setup as required.

Job Requirements
  • Diploma in IT, or related field.
  • 1-2 years of experience in a customer service or helpdesk environment preferred.
  • Strong communication and interpersonal skills.
  • Good problem-solving and follow-up skills.
  • Proficient in Microsoft Office and familiar with helpdesk/ticketing systems.
  • Able to work independently and handle multiple tasks under pressure.
  • Customer-oriented with a positive attitude and attention to detail.
  • Work Schedule: 5.5 Days per Week (alternate Saturday)
Related tags
-
JOB SUMMARY
IT Helpdesk Executive
COMMONTOWN PRIVATE LIMITED
Singapore
a day ago
N/A
Contract / Freelance / Self-employed
IT Helpdesk Executive