Guest Service Manager
AMARA SINGAPORE
4 days ago
Posted date4 days ago
N/A
Minimum levelN/A
RESPONSIBILITIES:
JOB REQUIREMENTS:
- Spend ample time in lobby to welcome and solicit guests for feedback.
- Perform check-in and check-out duties. Assign room and prepare keys for check-in.
- Resolve guests complaints to their satisfaction.
- Responsible for the Guest Service Manager float and currency exchange.
- Process 3rd party charges such as credit card charges.
- Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
- Complete Daily Duty Manager log after each shift.
- Prepare Guest incident report
- Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
- Maintain close liaison with all other departments to ensure 100% guests satisfaction.
- Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
- Conduct OJT (On-the-Job) training for new and existing Associates on duty.
JOB REQUIREMENTS:
- Good leadership skills
- Ability to multi-task in a demanding environment
- Excellent customer service, communication and interpersonal skills
JOB SUMMARY
Guest Service Manager
AMARA SINGAPORE
Singapore
4 days ago
N/A
Full-time
Guest Service Manager