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Customer Service Executive


BOK SENG LOGISTICS PRIVATE LIMITED
4 days ago
Posted date
4 days ago
N/A
Minimum level
N/A
Full-timeEmployment type
Full-time
Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations

• General administrative support as required by members of Transport Dept. and management

• Liaise with customers or vendors related to procurement and administrative requirements

• Monitor vessel schedule vis PSA Portnet and Jurong port system.

• Declare permit via Trade web Live(permits)

• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems

• Retrieve and analyze data from TMS system and or other internal systems to address customer requests

• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.

• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.

• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.

• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries

• Prepare documentation for lifting operation perform in Port facilities.

• Prepare documentation for cargoes clearance from Keppel distripark, Jurong port.

• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.

• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

Qualification and Education Requirements:

• GCE 'N' or 'O' levels

• 1 year administrative experience. (Preferred in logistics industry)

Skills Competencies

• Good communication skills (both verbal and written) and excellent organizational abilities.

• Familiar with PSA Portnet, Jurong Port system and trade Web Live

• Meticulous and attentive to details and follow ups

• Capable to work independently and pressure

• A good team player who is self-motivated and independent with good attitude.

• Willing to take responsibility and accountability of their role.

• Capable of identifying and suggesting improvements

• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word
Related tags
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JOB SUMMARY
Customer Service Executive
BOK SENG LOGISTICS PRIVATE LIMITED
Singapore
4 days ago
N/A
Full-time

Customer Service Executive