Guest Relations Assistant Manager
FORAGERS PTE. LTD.
5 hours ago
Posted date5 hours ago
N/A
Minimum levelN/A
Job Description
Requirements
- Greet guests as they arrive and upon leaving with a warm and welcoming attitude;
- To accommodate special attention requests;
- Handle appointments and inquiries via phone, online platforms (email & web), or in person with company standards of reply time and standards;
- Handle vip appointment, including vip events celebration, vip guest accommodations, returning guests' acknowledgment
- Ensure a high level of hospitality by engaging with guests throughout their overall experience;
- Assisting RM with Event coordination, communication and production;
- Understanding guest journey from the appointment all the way until they leave, including managing their feedback;
- Keep an update on station related supplies - Scent, Signs;
- Maintain and elevate the atmosphere following brand's style and standards;
- Create and maintain relations with the guests to strengthen customer base (returning guests, regulars and new regulars);
- Forming creative ideas to elevate the concept and atmosphere;
- Initiate upselling program e.g. product promotion, special promotion, working with Marketing Team to create supporting contents;
- Take active actions into bringing new customers and potential clients and collaborations to the restaurant, following the brand target audience
Requirements
- Relevant experience in customer service, or guest relations is preferred.
- Strong interpersonal and communication skills.
- Ability to multitask and work in a fast-paced environment.
- Creative mindset and attention to detail.
- Team player with a positive and proactive attitude.
- Willingness to work on weekends, public holidays, or during special events (if required).
JOB SUMMARY
Guest Relations Assistant Manager
FORAGERS PTE. LTD.
Singapore
5 hours ago
N/A
Full-time
Guest Relations Assistant Manager