Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

• Lunch provided (Chinese Food)
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Job Summary:

We are seeking a proactive and customer-oriented Customer Service Executive to join our team full-time. While the primary focus is on customer service and administrative support. The ideal candidate will be a strong communicator, well-organized, and able to manage multiple tasks efficiently.

Responsibilities:

• Answer and manage incoming phone calls promptly and courteously
• Direct calls to the appropriate personnel or take messages when necessary
• Handle customer inquiries and complaints with professionalism, escalating when required
• Assign leads from both online and offline channels to relevant team members
• Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
• Process simple customer orders accurately and efficiently
• Perform general administrative duties such as filing, data entry, and document handling
• Reception duties-such as welcoming walk-in visitors and maintaining the reception area-are required only when the receptionist is on leave.

Requirements:

• Good communication and interpersonal skills
• Ability to multitask and stay organized
• Proficient in basic computer applications (Microsoft Word, Excel, and email)
• Ability to work independently
• Prior experience in customer service, receptionist, or front desk roles is an advantage